As an EPC Contractor company, we are passionate about what we do; thinking about what our customers need and how we can deliver better and support their sustainable development aspirations. With increasing legislative and other pressures, our customers are looking for sustainability solutions incorporating key aspects of sustainability into a project as a value-added service.
We use our internal programmers and tools, along with JSC’s technical and scientific expertise to ensure excellent customer delivery. Excellent project delivery is the section element of our sustainability strategy. It is supported by the behaviors of our element values and in turn, by delivering excellence to our customers, which all support sustainable growth.
QUALITY MANAGEMENT SYSTEM
JSC utilizes a quality management system that satisfies all the requirements of ISO 9001:2008 and KS Q ISO 9001:2009 certifications and ensures all employees understand and abide by its strict quality-assurance policies.
CUSTOMER SATISFACTION INDEX
JSC regularly conducts Customer Satisfaction Index (CSI) surveys to assess client satisfaction, address client complaints, and identify areas for improvement. Phase-by-phase surveys are conducted at each stage of the project steps (engineering, procurement, construction, commissioning, etc.). The resulting project score is monitored to allow our team to continuously improve client satisfaction. Upon completion of the project, the client is asked to submit final feedback in form of a written report, the conclusions of which are incorporated into JSC’s company-wide quality management practices.
COST OF POOR QUALITY MANAGMENT
In the EPC business, failure to conduct quality management can result in significant unnecessary costs. Seeking to avoid overages, JSC engages in Cost of Poor Quality (COPQ) control activities designed to prevent and mitigate quality issues across the entire operation of the company, including rework, delays in delivery of materials / equipment and interruptions in the construction schedule. This initiative helps reduce project execution costs while, at the same time, improve client satisfaction.
In accordance with the Quality Management System, we conduct audits to identify quality issues and address client dissatisfaction. The type and scope of the audit is determined by the kind of project as well as the requirements and expectations of the client. Types of quality audits include in-house, joint (in conjunction with the client’s personnel), and third-party audits.
In order for our quality management system to be more effective and reliable, we engage a third party assurance firm to verify that the system meets or exceeds international standards.